At Cliel-matrix, we take your privacy seriously and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard the data you provide when using our car wash and detailing services.
When you book an appointment or use our services, we collect information necessary to provide quality care for your vehicle. This includes your name, contact details, vehicle information, and service preferences. We also collect payment information to process transactions securely. Any additional information you provide helps us serve you better and maintain accurate service records.
Your personal data is used exclusively for service delivery and business operations. We use your contact information to confirm appointments, send service reminders, and communicate important updates about your vehicle care. Vehicle details help our technicians provide appropriate treatments and maintain service history. We analyze aggregated data to improve our services and understand customer needs, but this analysis never identifies individual customers.
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, or disclosure. Our staff members are trained in data protection practices and access customer information only when necessary for service delivery. Payment information is processed through secure, encrypted channels and we do not store complete payment card details on our systems.
We do not sell, trade, or rent your personal information to third parties. Information may be shared with service providers who assist in our operations, such as payment processors or appointment scheduling systems, but only to the extent necessary for these specific purposes. These providers are contractually obligated to maintain confidentiality and use your data only for the services they provide to us.
You have the right to access, correct, or request deletion of your personal information at any time. You can opt out of marketing communications while still receiving essential service-related messages. If you have questions about how we handle your data or wish to exercise any of these rights, please contact us directly. We will respond to all requests in accordance with applicable data protection regulations.
We retain your information for as long as necessary to provide services and fulfill legal obligations. Service records are maintained to ensure quality care and resolve any questions about past services. When data is no longer needed, it is securely deleted or anonymized.
If you have any questions or concerns about this privacy policy or our data practices, please contact us at our Liverpool location or through the contact information provided on our website.